Privacynotice.

Plant Pro provides commercial planting design, supply, installation, rental and maintenance services.

For the purposes of UK data-protection law, Plant Pro is responsible for deciding how the personal information described in this notice is used.

We may collect personal information that you provide when you contact us, submit an enquiry, request a quotation, become a customer or communicate with us about a project.

This may include:

• Your name and business name.
• Your email address and telephone number.
• Your address, postcode, premises or project location.
• Information about the planting, maintenance or installation service you require.
• Messages, correspondence, quotations and other information connected with your enquiry or project.
• Technical information generated when you use our website, such as basic server logs, browser information and IP addresses.

We may use your personal information to:

• Respond to your questions and enquiries.
• Arrange consultations or site visits.
• Prepare designs, proposals, estimates and quotations.
• Supply, install, rent and maintain planting displays.
• Manage our relationship with customers and suppliers.
• Issue invoices and maintain business and accounting records.
• Resolve complaints or disputes.
• Protect the security and operation of our website.
• Comply with legal, tax and regulatory requirements.

We do not sell your personal information to third parties.

UK data-protection law requires us to have a lawful basis for using personal information. Depending on the circumstances, we may rely on the following bases.

We may share personal information with trusted organisations where reasonably necessary to operate our business or provide a requested service. These may include:

• Website-hosting and technical service providers.
• Email and contact-form delivery providers.
• Accountants, bookkeepers and professional advisers.
• Suppliers, subcontractors or installation partners involved in your project.
• Payment, banking and invoicing providers.
• Government bodies, regulators, courts or law-enforcement agencies where disclosure is legally required.

We only provide the information reasonably required for the relevant purpose.

Some technology, hosting or email providers may process information outside the United Kingdom.

Where an international transfer takes place, we will take reasonable steps to ensure that an appropriate legal safeguard is used.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

These periods may be extended where information is required for an ongoing complaint, claim, investigation or legal obligation.

We use reasonable organisational and technical measures intended to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Depending on the circumstances, UK data-protection law may give you the right to:

• Ask for access to the information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to erase your information in certain circumstances.
• Ask us to restrict how your information is used.
• Object to certain uses of your information.
• Receive certain information in a portable format where the right to data portability applies.
• Withdraw consent where processing is based on consent.

These rights are not absolute and may be subject to legal exceptions. We may need to confirm your identity before responding.

To exercise a right, contact us at plantpro.rentals@gmail.com.

Our website may use technology that is strictly necessary for security, functionality and reliable delivery of the website.

We will not intentionally activate optional analytics, advertising or tracking cookies without providing appropriate information and, where required, obtaining consent.

If we introduce analytics, advertising pixels or embedded third-party tools, this notice and our cookie information will be updated.

Please contact us first if you have a concern about how we have used your information. We will try to resolve the matter promptly.

You also have the right to complain to the Information Commissioner's Office, the United Kingdom's data-protection regulator.

We may update this privacy notice to reflect changes to our services, technology, suppliers or legal obligations.

The latest version will be published on this page with a revised effective date.